LinkTwin Privacy Policy

Effective Date: September 11, 2025  |  Last Updated: March 2026

1. Introduction At LinkTwin (operated by LinkTwin LLC, 75 E 3rd St, Sheridan, WY 82801, USA), a Software-as-a-Service (SaaS) platform for URL shortening and deep linking, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our services, you consent to the practices described in this policy.

2. Information We Collect

• Personal Information: When you register for our services, we collect your name and email address. For premium plans, payment information is collected and processed by our payment processor Stripe. We do not store full card details.
• Social Login Data: If you register or log in using a social account (Google or Apple), we receive your name, email address, and profile ID from that provider. We do not receive your social media passwords or post on your behalf.
• Usage Data: We collect data on how you interact with our services, including shortened URLs created, click-through rates, device type and operating system, browser type, IP addresses, and referrer information.
• Geolocation Data: We collect approximate geographic location (country and city) derived from IP addresses for analytics and click reporting purposes. We do not collect precise GPS location.
• Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to enhance user experience, track interactions, and support advertising. See Section 6 for full details.

3. Legal Basis for Processing We process personal data based on:

• Consent: For communications, cookies, and certain analytics.
• Contractual Necessity: To provide and manage your account and services.
• Legitimate Interests: To improve our services, prevent fraud, and ensure security.

4. How We Use Your Information

• Service Delivery: To provide, maintain, and enhance our URL shortening and deep-linking services.
• Communication: To send service updates, account notifications, and promotional offers (you may opt out via the unsubscribe link in emails).
• Analytics and Improvement: To analyze usage trends and improve our platform's functionality.
• Advertising: To deliver targeted ads through third-party advertising platforms, using anonymized data where possible.
• Fraud Prevention and Security: To detect and prevent abuse, spam, and malicious link creation.

5. Analytics and Tracking Tools We use the following third-party tools to analyze how our platform is used and to measure advertising performance. Each tool may set its own cookies or tracking pixels on your device:

• PostHog: Product analytics tool that tracks user interactions within the platform (button clicks, page views, feature usage). Data is used to improve the user experience. PostHog Privacy Policy.
• Google Analytics 4 (GA4) & Google Ads: Tracks website traffic, user behavior, and conversion events. GA4 is also linked to Google Ads to measure ad campaign performance and enable remarketing. Data may be transferred to Google servers in the US. Google Privacy Policy.
• Matomo: Privacy-focused web analytics platform used to measure page views, sessions, and traffic sources. Matomo Privacy Policy.
• Meta Pixel (Facebook): Tracks visits and conversions from Facebook and Instagram ads. Data is shared with Meta Platforms, Inc. Meta Privacy Policy.
• Reddit Pixel: Tracks conversions from Reddit advertising campaigns. Data is shared with Reddit, Inc. Reddit Privacy Policy.

You can opt out of these tracking tools by declining non-essential cookies via our cookie consent banner, or by using the opt-out mechanisms provided by each platform.

6. Cookie Policy We use the following categories of cookies. You can manage your preferences via our cookie consent tool or your browser settings.

Disabling non-essential cookies will not affect your ability to use the core LinkTwin service.

7. Device Detection and App Redirect Behavior LinkTwin's core functionality involves detecting your device type, operating system, and installed applications in order to route shortened links directly into mobile apps (e.g., opening a YouTube link in the YouTube app rather than a browser). To enable this:

• We detect your device type (iOS, Android, desktop) and operating system version from your browser's User-Agent header.
• We record the outcome of each redirect attempt (e.g., app opened, fallback to browser) as part of click analytics.
• We do not install software on your device, and we do not access your device's list of installed apps directly — redirect behavior is based on standard deep link URL schemes supported by each platform.
• Device and OS data collected during link clicks is associated with the link's analytics and may be used to improve deep link routing accuracy.

8. Social Login We offer the option to register and log in using third-party social accounts. Supported providers are:

• Google — we receive your name, email address, and Google profile ID.
• Apple — we receive your name (if shared) and an Apple-assigned email or private relay address, and your Apple user ID.

We use this information solely to create and manage your LinkTwin account. We do not post on your behalf or access any data beyond what is listed above. Your social provider's privacy policy governs how they handle your data before passing it to us.

9. Data Sharing and Sub-Processors We may share data with the following categories of third parties:

• Stripe: Payment processing for credit/debit card subscriptions. We do not store your full card details. Stripe Privacy Policy.
• PayPal: Payment processing for PayPal subscriptions. Payments are handled directly by PayPal; we do not store your PayPal credentials. PayPal Privacy Policy.
• Google: Analytics (GA4), Google Ads, and social login (OAuth). Google Privacy Policy.
• Meta Platforms: Advertising measurement via Meta Pixel. Meta Privacy Policy.
• Reddit, Inc.: Advertising measurement via Reddit Pixel. Reddit Privacy Policy.
• PostHog, Inc.: Product analytics. PostHog Privacy Policy.
• Matomo: Web analytics. Matomo Privacy Policy.
• Hosting and Infrastructure Providers: Cloud hosting and CDN services used to operate LinkTwin.
• Legal Authorities: When required by law or to protect our rights.

Data may be transferred internationally, including to the US. We ensure appropriate safeguards, such as Standard Contractual Clauses, for cross-border transfers.

10. Data Retention Personal information is retained for as long as your account is active or as needed to provide services. Shortened URLs and usage data are stored for at least 365 days. After account deletion, personal data is removed within 30 days, except where retention is required for legal or financial compliance. You may request earlier deletion by contacting us at [email protected].

11. Protection of Your Data We implement industry-standard measures, including encryption in transit (TLS), access controls, and regular security reviews, to protect your data from unauthorized access, alteration, or deletion. In case of a data breach, we will notify affected users within 72 hours, where required by law.

12. Your Rights (GDPR) If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights under GDPR:

• Access: Request a copy of your personal data.
• Correction: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten"), subject to legal obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request restricted processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise these rights, contact us at [email protected]. You may also lodge a complaint with your local data protection authority. EU users may contact the European Data Protection Board for guidance.

13. California Privacy Rights (CCPA) If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the third parties with whom we share it.
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information for money. However, we may share data with advertising partners (Meta, Reddit, Google) for cross-context behavioral advertising, which may be considered "sharing" under CCPA. You may opt out by declining advertising cookies via our cookie consent tool or by contacting us.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined under CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a request, email us at [email protected] with the subject "California Privacy Request". We will respond within 45 days. You may designate an authorized agent to submit requests on your behalf.

14. Children's Privacy Our services are not intended for users under 13 (or 16 in certain jurisdictions). We do not knowingly collect data from minors. If we learn such data has been collected, we will delete it promptly. If you believe a minor has provided us personal data, contact us at [email protected].

15. Third-Party Platform Compliance We comply with the policies of third-party platforms (e.g., Facebook, Google, Amazon) when processing data for advertising or deep-linking purposes. We do not misuse or improperly share data obtained from these platforms.

16. Data Breach Notification In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant supervisory authorities within 72 hours of becoming aware, as required by applicable laws, and take immediate steps to mitigate harm.

17. Changes to This Privacy Policy We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance. We recommend reviewing this policy regularly.

18. Governing Law and Complaints This Privacy Policy is governed by the laws of Delaware, USA. EU and UK users may lodge complaints with their local data protection authority. Contact us first at [email protected] to resolve concerns.

19. Contact For questions, concerns, or to exercise your rights, contact us at:
Email: [email protected]
Contact form: linktw.in/contact
LinkTwin LLC, 75 E 3rd St, Sheridan, WY 82801, USA.